Masterful communicators are leaders who focus on the impact they want to have by:
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Staying true to their personal purpose;
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Building connections that are lasting;
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Learning their own and others' communication style preferences;
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Tailoring their messaging to reach any audience.
Our Mission
Engage and empower your Employees
Simplify and innovate your Processes
Serve and satisfy your Customers
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Formula
for
Success
+
Operational Excellence
Transformed Culture
Desired Impact
Formula
for
Success
Soft Skills
+ Technical Solutions
Breakthrough results
U
S
C
C
E
S
S
Continuous Improvement
For a Continuous Improvement initiative to succeed, it is championed by the Leadership and is everyone's responsibility.
Traditional mindset:
Process Improvement is the job
of the Engineers on the Shop Floor.
Organizational Strategy
Driving change organizationally starts with the Leadership having a clear strategy for the future.
Traditional mindset:
We are doing fine. We don't need to change.
Effective Communication
Communicating your Strategic vision to everyone in the company aligns everyone in service of your Customers.
Traditional mindset:
People don't need to know everything.
Employee Engagement
Engaging your Employees is a key pathway for running your business with consistent levels of productivity and quality.
Traditional mindset:
People just want to do their work and go home.
Alignment
Alignment of the entire organization is necessary to successfully deliver for your customers while innovating
your processes.
Traditional mindset:
Everyone needs to do their own job and stay out of my area.
Customer Experience
When your Employees feel valued and included in decisions that impact their job, they will go beyond what is expected for your customers.
Traditional mindset:
I don't get involved with customers, so I don't have any influence over their experience.
Employees, Processes & Customers
Aligned to Deliver Extraordinary Value & Experiences
Employees are empowered,
valued and heard
Right people in right roles
Knowledge & skills transfer
Succession planning
Increased retention
GROWTH
IMPACT
RESULTS
Customers' expectations fulfilled
Excellent customer experiences
Customer-centric decision-making
Lasting partnerships
Complaints and returns decrease
Issues resolved quickly
Improved operations
Processes support needs
Increased quality, Higher productivity
On time, on budget delivery
Operators cross-trained
Operational Assessment
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Interviews
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On-site Observation
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Strategy Review & Development
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Data & KPI Review
Implementation of Transformation Plan
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LeadershipTeam Development
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Team & Organizational Alignment
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Employee Engagement
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Customer Experience Training
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Lean & 6 Sigma Development
Audit &
Improve Delivery
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Check Implementation Status
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Adjust Plans of Action as Needed
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KPI Review
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Solicit Improvement Ideas
CREATE PLAN
LEARN PRACTICE APPLY DELIVER
Engaged Employees
Employees are empowered, valued and heard
Right people in right roles
Knowledge & skills transfer
Succession planning
Increased retention
Satisfied Customers
Customers' expectations fulfilled
Excellent customer experiences
Customer-centric decision-making
Lasting partnerships
Complaints and returns decrease
Issues resolved quickly
Improved Processes
Improved operations
Processes support needs
Increased quality
Higher productivity
On time, on budget
Operators cross-trained
What impact do you want to have?
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David Flett
VP, Quality & Productivity
David has been working in Manufacturing for over 35 years in the U. S. and internationally. He is highly experienced at leading Continuous Improvement initiatives for problem solving, process improvement, and system innovation to achieve greater levels of quality and productivity.
David has a degree in Mechanical Engineering from McMaster University in Hamilton, Ontario, and has held Quality roles for most of his career in different kinds of Manufacturing companies. He has also served as Internal Consultant and Trainer of Quality & Productivity utilizing the Toyota Production System and 6 Sigma for Teleflex, Inc. in the U.S., Canada, England, Ireland, Germany, France and St. Kitts & Nevis.
Certifications:
Lean Black Belt
6 Sigma Black Belt
6 Sigma Green Belt
Lean Tools Facilitator
Experienced with:
TQM (Total Quality Management)
FDA CFR
ISO 9001
AS & QS 9000 Quality Systems Management
Communication Effectiveness
A holistic Communication Strategy clarifies the Purpose, Vision, Values and Outcomes for the near and long-term viability of the organization. Our commitment is to connect Leaders to the Shop Floor. Create an ongoing communication flow so your Employees at all levels feel heard, valued and have the opportunity to contribute to your growth. Customizing your messaging by applying our Accelerated Communication Methodology™ will inspire Employees and connect their daily work to the company's future and growth.
Team & Organizational Alignment
Often practiced at leadership team levels, when applied throughout a company, alignment manifests in the quality of the products and services you deliver to customers and the productivity of your employees. We help you build a culture of alignment and develop the skill set for Leaders and Managers to identify when alignment is in, where it is out and what to do to establish and maintain it. Making sure that everyone in your organization understands the why behind decisions and changes is critical for achieving and maintaining alignment. Defining clear expectations, establishing lines of accountability for delivery of outcomes, and having processes to stay aligned are key components of having an aligned, agile workforce.
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RESULTS
Quality
Productivity
On time, on budget delivery
Innovation
Teamwork
Customer loyalty
Costs reduced
Processes support needs
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Bringing Employees, Customers & Processes Together
Connecting Leaders & Managers with the
Shop Floor
A skilled and specialized Employee base is one of the biggest assets of a Manufacturing organization. The way you treat your Employees is the way they will treat each other, your customers and your partners. Listening to the feedback of your Shop Floor and including them in decision-making yields breakthroughs in results to your customers and will increase retention among your employees.
Engage and develop your people to realize their untapped potential and unused creativity, and you will retain your best talent, preserve decades-long technical knowledge, and younger generations of Manufacturers will want to work for you, making your company THE place to build a long-lasting career.
Exceptional Customer Satisfaction is
Everyone's Responsibility
Leaders ask themselves: How do I get my people to care about the customer as much as I do? Valued employees at all levels of your organization will provide extraordinary customer care. This will benefit everyone involved - the customer, the employees, the suppliers, and the shareholders. When empowered to collectively do your best for the customers, results are achieved through individual responsibility and collective effort. Exceptional customer service and experiences, especially in the face of breakdowns, will win you customers for life. Every touchpoint matters, every voice can make the difference.
Process Improvement Builds Strong, Aligned Teams